客訴&危機處理
二、客訴與危機處理1330~1740-李美賢組長3hr
學員的分佈
進入真正的課程大網
顧客服務訓練的必要性
人性化的必要性
謝謝你讓我的今天更美好
同理心回應
-- A customer is the most important person ever in this class, office…in person, by telephone or by mail
-- A customer is not an interruption of our work… he/she is the purpose of it. We are not doing a favor by serving him/her… he/she is doing us a favor by giving us the opportunity to do so.
-- A customer is not dependent on us, we are dependent on him/her.
-- A customer is a person who brings us his/her wants. It is our job to handle them profitably t...........